Do you offer exchanges?

We do not allow exchanges, therefore, please ensure that your orders are accurate and correct before checking out to make payments.

What are your shipping options and rates?

Free delivery for orders $150.00 and above.
$10.00 delivery charge for orders below $150.00.

When will I receive my item?

Cut-off time is 3pm, orders made after 3pm will be processed the next working day.
Please give us at least three (3)- five (5) working days to arrange delivery upon confirmation.

Can I return an item?

Subjected to certain terms and conditions, returning an item is at the discretion of our Company.  Please refer to our Returns and Refund Policy.

Can I cancel my order?

Your order cannot be cancelled once you have made the payment.

What is ex-stock?

The term ex-stock refers to goods that are available in our warehouse for delivery.

Are your website prices final? Do I get quantity discounts?

Listed prices exclude Goods Service Tax (GST) and delivery charges. Final pricing will be calculated with GST and shipping cost when you checkout.

For large quantity requirement, please prepare a list of items with the respective quantities before dropping us a Request For Quote (RFQ) through Contact us .

How can I get more help?

Still have questions in your mind? Call 65099870 or drop us an email info@soteriatech.com.sg , we will get back to you promptly.

If there are any questions regarding this privacy policy, you may contact us.

Contact Us