Shipping Policy
Local Delivery Only- Delivery within Mainland Singapore
We currently only offer delivery service throughout Mainland Singapore.
All delivery will be made during the Standard Delivery Hours (not inclusive of weekends and Public Holidays) listed below.
Standard Delivery Hours are from: 1030am to 1730pm (Mon-Fri)
Estimated delivery lead-time is three (3) to five (5) working days for standard delivery upon receipt of confirmed order.
There will be a delivery charges of S$10.00 for orders below S$150.00 (before GST) to anywhere within Mainland Singapore during Standard Delivery Hours. Please note that delivery charges are also subjected to GST.
If delivery timing beyond our standard delivery hours above is required, extra charges will apply depending on the distance and timing required. Please contact our Customer Service Team +65 6509 9870 or email info@soteriatech.com.sg with your requirements.
If delivery is required to any of Singapore’s islands, to anchorage or OPL (Off-port-limits), extra charges will apply depending on the distance and timing required. Please contact our Customer Service Team at +65 6509 9870 or email info@soteriatech.com.sg with your requirements.
If urgent delivery is required, please also contact our Customer Service Team, please kindly note that surcharges will apply.
International Delivery
We regret to inform that we currently only deliver to addresses within Singapore.
No delivery will be made outside Singapore or to post office boxes.
Wholesale Export for Bulk Orders
If you are a corporate wholesale international customer and is interested in making a bulk purchase, please kindly email us at info@soteriatech.com.sg with your requirements.
Our colleagues will be in contact with you within 2-4 working days.
Self-Collection
Please self-collect the goods from our office at 55, Kim Chuan Drive, #06-08 Precise Tree, Singapore 537098 (Monday- Friday, 1000hrs to 1730hrs).
Please bring along these items at the time of collection:
- The purchasing credit card, which should be in your name (unless otherwise permitted by us)
- The order confirmation email
- Payment confirmation receipt if payment has been made via debit/credit card or other payment methods.
Collection can be done within 3 working days after the confirmation of the relevant Confirmation of Order or the stipulated date in your order confirmation email during our office hours.
Goods must be collected within 14 calendar days from the date on which the Goods are ready for collection.